Caliber Collision

Foto of Caliber Collision

Reviews

• Andrew Marcus

  Aug, 07 2018
  ★ ★ ☆ ☆ ☆
  This review is difficult to write because this place did many things very well, but fell short in the end. The customer service is friendly. I eventually spoke to every employee and they showed genuine concern for my situation. However, when promised a call back I would never get one and had to hunt them down to find information on my vehicle. The car had extensive damage but was suggested to be fixed in 8 days. We are now on day number 40 and still do not have my truck. The management did a quality control check and delivered the truck to me rather carelessly considering there was primer and a dent on the new door and overspray from the paint booth. Also, rocker panel had texture from paint booth and was not flush, as promised, from where it was pushed in during the accident. The thing that made me question the company here is that the manager defended his team by saying "considering the extent of the damage, we did pretty good". Or something to that exact effect. I did not expect that kind of response from a seemingly professional business. My attitude has been consistently calm and courteous throughout this whole deal, but I did call them every day to hopingly push this process along. I figure if they want me out of their hair they need to finish the job right... the first time. I will give a follow up when I receive my vehicle.

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